Knowledge Productivity in the Public Sector
It’s great to start 2018 with a new collaborative book that I am proud to be part of , that you can download from the Asian Productivity Organisation website, at no cost, entitled ‘Knowledge Productivity for the Public Sector’
The Foreword, written by the Secretary-General of APO, Tokyo, states that
“This book has been written for one very powerful reason: The potential for increasing the productivity of “organizational knowledge work” in the public sector to add value is enormous. It examines knowledge work, the current status of knowledge productivity in the public sector, and the key challenges faced, as well as describes a new approach to implementing the daily principles, methods, and tools of effective knowledge work. In line with the mission of the APO of contributing to the sustainable socioeconomic development of Asia and the Pacific through enhancing productivity, the aim of this publication is to increase the productivity of knowledge work in the public sector to increase value for citizens.
Specifically, different chapters review the principles of effective knowledge work and challenges faced today and propose additional principles for the public sector. The importance of a strategic approach, framework, methods, and tools is explained, and measurements now available to turn those useful principles into reality are described. The concluding chapter recommends the next steps toward increased organizational knowledge productivity.
A team of experts from Hong Kong, Indonesia, Malaysia, the Philippines, Singapore, Vietnam, and the UK collaborated in writing this volume. The APO thanks them all and is particularly grateful to Chief Expert Ron Young, founder of the Knowledge Associates International Group of Companies in the UK, for guiding the team during the publication process. Their cooperative efforts, experience in multiple countries, and use of team space on the World Wide Web were instrumental in completing this book.
We hope that this volume gives readers a better understanding of how to improve the knowledge work productivity of individuals, teams, and communities in public-sector organizations to meet current and evolving needs.”
The book may be downloaded from APO at
http://www.apo-tokyo.org/publications/ebooks/knowledge-productivity-in-the-public-sector/
I particularly enjoyed the work of the team in examining the principles of effective knowledge working and organizational knowledge work
- Chapter 4: Key Principles – identifies and examines the need to immediately implement some key principles of organizational knowledge productivity as well as individual knowledge-worker productivity; and looks at the new approach to managing people, processes and technologies as “key knowledge assets” in the organization. It also discusses how to move towards measuring and reporting on these assets and briefly introduces new approaches to developing knowledge-worker competencies.
Here are the contents:
CHAPTER 1 WHY THIS BOOK?
- Enormous Potential to Increase Knowledge Productivity in the Public Sector
- Introducing Knowledge Productivity in the Public Sector
- From a Quality Management approach to a Knowledge-Productivity Approach
CHAPTER 2 CURRENT SITUATION
- A Literature Review of Knowledge Productivity
- From Knowledge Working Productivity to Organizational Knowledge Productivity
CHAPTER 3 KEY CHALLENGES FOR THE PUBLIC SECTOR
- Mind-sets that Affect Knowledge Productivity in the Public Sector
- Knowledge is Power
- What’s in it for Me? (WIIFM)
- Constant Changes in Public-Sector Leadership
CHAPTER 4 KEY PRINCIPLES
- Implementing Druckers’ Principles for Knowledge-Worker Productivity
- Implementing Effective Organizational Knowledge Productivity
- Implementing Principles of Effective Knowledge-Asset Management
CHAPTER 5 KNOWLEDGE-MANAGEMENT STRATEGIES
- Strategies to Cultivate Organizational Knowledge Productivity
- Increasing Knowledge Productivity in the Public Sector through Partnerships
- The APO Knowledge Management Framework
CHAPTER 6 KEY METHODS AND TOOLS
- Leadership and Empowerment
- Communities of Practice
- Knowledge-Enabled Business Processes
- Knowledge Platform
CHAPTER 7 MEASUREMENTS
- Frequently-Used Measures
- Types of Measurements
- Measuring Results
- Measuring Activity
- Measuring Costs
- Deciding when to Measure
- Measuring Business Value
- Measuring Knowledge Retention
- Measuring Cultural Impact
- Measuring the Effectiveness of Sharing Communities
- Measuring Information-Capture Ownership
- Measuring Project Impact
CHAPTER 8 NEXT STEPS
• How can we start an Initiative to Increase the Productivity Knowledge-Work Productivity
About the Authors
References
The book may be downloaded from APO at
http://www.apo-tokyo.org/publications/ebooks/knowledge-productivity-in-the-public-sector/
As always, your comments and any feedback to improve our future further research in Knowledge Productivity are much appreciated
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Tags: Asset Management, Company Knowledge Management, ISO 30401 KM Standard, Knowledge Asset Accounting, Knowledge Asset Management, Knowledge Assets, Knowledge Associates
